Added: 1 Jan 2025

Last updated: 13 Jan 2025

Terms of Service

Last updated: [01.08.2025]

This document contains the Terms of Service, Refund & Cancellation Policy, and Privacy Policy for Hexrate Ltd (“Hexrate,” “we,” “us,” or “our”), governing your access to and use of https://hexrate.io , https://dashboard.hexrate.io and related services (collectively, the “Site”). By using the Site, you agree to all parts of this package.

1. COMPANY INFORMATION

Company Name: Hexrate Ltd
Company Number: 16665404
Registered Office: 86–90 Paul Street, London, EC2A 4NE, United Kingdom
Legal Status: Private Limited Company, incorporated in England & Wales

2. TERMS OF SERVICE

2.1 Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“user”) and Hexrate. By accessing or using the Site, you agree to these Terms, the Refund & Cancellation Policy, and the Privacy Policy.

We may update these Terms at any time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the Site after changes constitutes acceptance of the revised Terms.

2.2 Eligibility

By using the Site, you confirm that you:

Are at least 18 years old (or the legal age of majority in your jurisdiction).
Have legal capacity to enter into this agreement.
Provide accurate registration and payment information.
Comply with applicable laws and regulations.

2.3 Account Registration

You may need an account to access certain features. You agree to:

Provide complete and accurate information.
Keep your credentials secure.
Accept responsibility for all activity under your account.

Accounts may be suspended or terminated for suspected fraud, unauthorized use, or breaches of these Terms.

2.4 Fees, Payments, and Billing

Access Fees: Payments grant access to the Hexrate platform only. They do not cover additional services, consultancy, or third-party products unless explicitly stated.
Payment Processing: Payments are securely handled by Stripe, Inc. and its affiliates. By paying, you agree to Stripe’s Services Agreement and Privacy Policy.
Accepted Methods: Visa, Mastercard, American Express, Discover, and other methods supported by Stripe.
Recurring Subscriptions: Charges recur automatically until cancellation.
Taxes: Applicable VAT or sales tax may be added.
Refunds: Payments are non-refundable except as required by law or in case of billing errors. See Section 3.
Billing Errors: We may correct pricing or billing mistakes, even after payment.

2.5 Prohibited Uses

You may not:

Use the Site illegally or unauthorized.
Attempt unauthorized access or disrupt Site functionality.
Upload harmful, spam, or infringing content.

2.6 Intellectual Property

All content, trademarks, and technology on the Site are owned or licensed by Hexrate. You may not reproduce or exploit content without written consent.

2.7 Third-Party Services

The Site may integrate with third-party services (including Stripe). We are not responsible for third-party policies, content, or actions.

2.8 Privacy

Your use of the Site is subject to our Privacy Policy (Section 4).

2.9 Termination

We may suspend or terminate your access at our discretion for any breach of these Terms.

2.10 Disclaimers

The Site is provided “as is” without warranties. We do not guarantee uninterrupted access or error-free services.

2.11 Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the total amount paid by you in the previous 12 months.

2.12 Indemnity

You agree to indemnify Hexrate and its affiliates from claims or damages arising from your use of the Site or breach of these Terms.

2.13 Governing Law

These Terms are governed by the laws of England and Wales, with exclusive jurisdiction of the courts of England and Wales.

3. REFUND & CANCELLATION POLICY

3.1 Payments for Platform Access Only

Payments grant access to the Hexrate platform. They do not include additional services or third-party products.

3.2 Refunds

Access Fees: Non-refundable except where required by law or billing error.
Subscriptions: Cancelling stops future billing; access continues until the end of the current cycle.
Errors: Duplicate or incorrect charges will be investigated and corrected.

3.3 Cancellations

Customer can Cancel active subscription any time by navigating “Billing Settings” inside Hexrate account. Cancellations take effect at the end of the current billing period.

3.4 Billing Errors

Notify us within 7 days of a suspected billing error. Verified errors will be corrected, and refunds issued if appropriate.

3.5 Changes

We may update this Policy; continued use constitutes acceptance of changes.

4. PRIVACY POLICY

4.1 Information We Collect

Account Info: Name, email, password, contact details.
Payment Info: Credit/debit card, billing address, transaction history (processed by Stripe).
Usage Info: Pages visited, IP addresses, device/browser info.
Communications: Support messages, emails.

4.2 How We Use Information

Provide access to the platform.
Process payments and subscriptions.
Communicate updates, confirmations, and support responses.
Improve the Site and prevent fraud.
Comply with legal obligations.

4.3 Sharing Information

We may share your data with:

Service Providers: Payment processors and other necessary third parties.
Legal Authorities: When required by law.
Business Transfers: In case of merger, acquisition, or sale of assets.

4.4 Data Security

We implement measures to protect your data, but no system is 100% secure.

4.5 Data Retention

Personal information is retained only as necessary to provide the platform and meet legal obligations.

4.6 International Transfers

Data may be processed in the UK or other countries. By using the Site, you consent to such transfers.

4.7 Your Rights

Depending on your location, you may:

Access, correct, or delete your data.
Withdraw consent or object to processing.
Request data portability.

4.8 Cookies

We use cookies to improve functionality and analyze usage. Manage cookies via your browser settings.

4.9 Minors

The Site is not for individuals under 18.

4.10 Changes

We may update this Policy; continued use constitutes acceptance.

5. CONTACT INFORMATION

For all questions about these Terms, Refunds, or Privacy:

Hexrate Ltd
Company No. 16665404
86–90 Paul Street, London, EC2A 4NE
United Kingdom
Email: [email protected]